Refund Policy

Complete Return Policy 

Returns/Exchanges in Store (if applicable)
Our policy lasts 5 business days. If 5 business days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with the original tags.  

Non-returnable items: 

Gift cards

Swim wear

Items Marked Final Sale 

To complete your return, we require a receipt or proof of purchase.


Refunds by mail (if applicable)

Please do not send your purchase back to the manufacturer!

Our return by mail policy ONLY applies to purchases made through our website. You have 14 business days to initiate a return/exchange of an online purchase. Please email seaturtleb17@gmail.com to initiate a return. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at seaturtleb17@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges by Mail (if applicable)
We only replace items if they are defective. If you need to exchange it for the same item, send us an email at seaturtleb17@gmail.com and send your item to: 2216 Main St Suite C Daphne Alabama US 36526. 

Shipping
To return your product, you should mail your product to: 2216 Main St Suite C Daphne Alabama US 36526. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.